Friday, February 24, 2012

EDD is the root of all evil and mistakes

So irritated right now with EDD. I have been trying to get a hold of them already to find out where my check is at and each time I call, their customer service line is "The maximum number of callers have been reached, please try calling again later." than goes to a fast busy. Are you kidding me? All morning it's been the same thing. Where the hell is my check!! 

My claim was sent last Saturday, and I should have had my money deposited by now. Doesn't the state understand it's hard enough for a family to be taken care of when someone is on disability yet they make you jump through hoops and have delays in getting your money. It honestly shouldn't be this hard in this day and age, especially with the technology that exists. 

Makes me so irritated that I just can't get anyone on the line to find out a status, that's all I want. But now I want to give them a piece of my mind. 

***Updated, and this is a good one!!!***

So after several more attempts of calling EDD, I finally get someone on the line and she informs me that the they show that they have my LOA date ended on 02/08/12. I had the same copy that my doctor sent to them, the medical certification form that they send in and that date was not on there and I informed her. She started to research the issue and placed me on hold and then click, I was disconnected. Seriously??? 

I called back and and luckily was able to get someone pretty quickly and explained everything all over and she immediately wanted to argue with me about it and than her co worker interrupted her who happen to be the same lady who I was just on the phone with and she informed her that there was a mistake in the system. 

Opps I was told. But she quickly apologized for the mistake and corrected it and confirmed that tomorrow I will have funds available from the 9th to today direct deposited. She also was very sympathetic once she realized it was their mistake and even commented on how the people she works with make mistakes like this all the time. It was such a relief to hear that the issue was resolved and that I will be paid tomorrow because we didn't know what the heck was going on and I was stressing out about it big time. 

I know people make mistakes, but that was a big one and it's making me wonder how often this occurs to those on disability. People really count on their pay while they are recovering from an illness, injury etc and the last thing they need to be stressing about is finances. 

Well at least my issue got resolved today right before the weekend and I can relax now. 

1 comment:

Anonymous said...

I had to get in touch with them and it took me 17 days to get ahold of someone. All I got was that same message you got no matter when I called.